Operations & Logistics
From order to delivery: shipping, warehousing, returns — handled by one team.
In e-commerce, what happens after the purchase is as critical as the purchase itself. From order management to shipping agreements, warehouse (fulfilment) processes to returns / exchange infrastructure — we build your operational spine. Made sustainable with SOPs and customer satisfaction flows.
- Order management process design and automation
- Shipping agreements (Aras, MNG, Yurtiçi, Sürat)
- Warehouse and fulfilment processes
- Returns and exchange flow, customer experience
- Customer service SOPs and training
- Multi-warehouse and inventory sync
- Logistics cost optimisation
- Post-order NPS and satisfaction tracking
Frequently asked questions
Why do e-commerce operations matter so much?
Even if a customer enjoyed your site, a late delivery, the wrong item or a painful return means they will not come back, and it often turns into a negative review. Repeat purchases and good reviews are largely won by the experience after checkout.
Which carriers can you set up agreements with?
We manage agreements with carriers such as Aras, MNG, Yurtiçi and Sürat. The right choice depends on your shipping volume, product weight and size, delivery regions and return rate. Working with more than one carrier gives flexibility on cost and delivery time.
When should I move to a fulfilment provider?
When order volume grows and packing and warehouse work start keeping the team from growth work. Handing storage, packing and shipping to a fulfilment provider turns fixed costs into variable ones, but inventory sync and the returns flow need to be set up properly from day one.
Let's write your next big growth together .
In a free 30-minute strategy call we listen to your brand and give you a tailored roadmap. No strings attached.